Frequently Asked Questions
Everything you need to know about your REINDEE LUSION order.
How long does international shipping take?
Standard international shipping typically takes 7-15 business days, depending on your location and local customs processing times.
What is your return policy for technical apparel?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that shipping fees for returns are the responsibility of the customer.
How do I choose the right size?
Our garments often feature a technical or oversized fit. We recommend consulting the specific size chart on each product page and comparing measurements to your favorite existing pieces.
Are your products waterproof?
Many of our items utilize specialized fabrics like Teflon-coated nylon or waterproof membranes. Please check the individual product specifications for 'Waterproof' versus 'Water-resistant' ratings.
Can I modify or cancel my order after it is placed?
Orders are processed quickly to ensure fast delivery. You can request a cancellation within 2 hours of purchase; after that, we may be unable to stop the shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options available at checkout.